RETURN / EXCHANGE POLICY
Thank You for ordering D’GlamSquad Virgin Hair Extension!
All SALES ARE FINAL, THERE NO REFUNDS!
We will however exchange within seven (7) days after arrival of your
ALL ITEMS MUST BE IN ORIGINAL CONDITION; UNWASHED, UN-USED AND IN ORIGINAL PACKAGED.
EXCHANGES WILL BE 15% RESTOCK FEE (EXCLUDES RETURN AND NEW SHIPPING FEE).
ANY ACCEPTED REFUND WILL BE 15% CANCELLATION FEE.
WE RESERVE THE RIGHT TO DENY ANY REFUND/EXCHANGE
1 How long is processing, shipping, and handling?
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location. Same day delivery (depending on your location) and pick up is available in and around Queens NY between hours of 11am to 5pm Order Number MUST be presented for ALL pick-ups All Packages Delivery is with the USPS. Business days are Monday - Friday.
2 When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders, please contact customer service at email@example.com
3 Can I make changes to my order?
To insure a quick delivery all orders are processed daily, so orders cannot to be altered or changed once your payment is complete.
4 May I exchange my order?
Yes, please see return/exchange policy above.
5 When will I receive my refund?
Please see return/exchange policy above.
Ship your Exchange/Refund it to:
P.O BOX ADDRESS HERE
Please attach a note inside your package including your order number and Reason for return! You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because D’GlamSquad will not be responsible for lost returns.
Customer Care: Monday-Friday 24hrs, closed Saturday-Sundays.
If you have any questions or concerns, please feel free to Contact Customer Care at firstname.lastname@example.org Monday to Friday 24hrs.